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  Sell Your Records! Come to our BUYING DAY on the 2nd Friday of every month at our offices in Meopham Kent.  Click here to get the details.
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our policies

  · Our Pricing Policy · Payment Options · Stock Availability  
  · Our Delivery Aims · Your Right to Cancel · Returning an Item  
  · Non Delivery · How To Contact Us · Our Satisfaction Guarantee  

Our Pricing Policy
The base currency on our site is UK Sterling. You can view prices in other currencies by selecting from the list of currencies displayed. Price in non Sterling currencies are approximate and for guidance only.

We reserve the right to amend prices without notice.

All items are listed subject to availability and include UK vat where applicable.

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Payment Options
We accept all major credit and debit cards.

We also accept payment by Paypal, UK cheques & UK Postal Orders.

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Stock Availability & �Request Next Available Copy�
You can �request next available copy� where indicated. You will be directed to complete the checkout process so that we can obtain your contact details. No payment is required for �request next� items. If we locate the item in future, or a very similar copy, we will contact you and give you the opportunity to purchase the item. You are under no obligation to purchase at a future date.

Stock is subject to availability. By its very nature, rare and out of print items are generally only held as single items. Our site is live and updates stock availability as items are added and sold. Orders are filled on a first come first served basis.

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Our Delivery Aims
All orders are despatched within 24 hours Monday to Friday, or 48 hours over a weekend. We will email to confirm despatch and provide a tracking number only if you have selected to pay for a tracking service. Delivery times vary from destination to destination; contact us if you need specific information.

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Your Right to Cancel Your Order
You can cancel your order within seven days from the time payment is completed. You must write, fax or email and obtain confirmation that your order has been cancelled. If the order has already been despatched, then we will advise how you may return it to us or read about �Returning an Item�.

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Returning an Item
If you need to return an item to us, you should contact us for a returns authorisation. We will advise how best to return it. Returns will only be accepted if received within 28 days from the date of delivery.

You must take reasonable care to ensure that an item is repackaged so that it arrives back in the same condition it was despatched.

We cannot take responsibility for damage to insufficiently repackaged items, or items that have poorly used before being returned. We may only refund postage, when approved, for the use of standard mail services. Your parcel must be accompanied by a copy of our returns authorisation email, your invoice or a covering letter containing your order information.

Returns should be made only to the address shown on your invoice.

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Non Delivery
Unless UK next day delivery is chosen, we will ask you to wait a reasonable amount of time for your parcel to arrive. This will vary depending on your destination but typically Royal Mail requires that 28 days be allowed for delivery. It is rare in our experience that items go missing entirely, but occasionally they are delayed by a few days. If your order has not arrived after 28 days we will discuss a replacement, store credit or refund with you and arrange this without further delay.

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How To Contact Us
To contact us, click here.

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100% Satisfaction Guaranteed
We are proud of the exceptional service that our team offer. We personally guarantee you to be 100% satisfied. If you are not totally happy with the order, or the quality of service you receive, please contact our sales team immediately, providing your contact details.

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eil.com is an online record store/shop for buying & selling of new, rare & collectable vinyl records, 7", 12", LP, singles, albums, CDs & music memorabilia
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