| our payment and pricing policy |
eil.com/Esprit International Limited (company registration no.2402175) will never debit your credit card for items not in stock. Your credit card
is only charged when goods are despatched. Cheques will be cashed 7 days prior to despatch (to allow for clearance) but not before all or
part of your order is in stock ready to send!!
Our shop cart automatically shows prices in both UK Sterling and US Dollars with additional currencies also available. Prices on imports will be subject to fluctuation due to changing international exchange rates. For an up to date exchange rate click here
All items listed are subject to availability and release. All prices include UK VAT where applicable.
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| payment options |
We accept the following credit and debit cards:
Visa, Mastercard, American Express, JBC, Solo, Eurocard, Delta, Switch/Maestro, Cirrus and Electron.
When paying by any of these cards please quote the card number, expiry date, the CVS number and (if applicable) the issue number.
International Maestro are not accepted unless the cardholder is present.
We can accept Sterling, Euros or Dollars into our PayPal account.
We also accept payment by...
Cash (Euros,or UK Sterling) UK cheques, crossed Postal Orders and IMO (International Money Order).
Please note that we cannot accept Canadian postal orders, Western Union Payments OR cheques in Euros.
Please make cheques payable to Esprit International Ltd. and send (registered) to:
Esprit International Ltd
Esprit House
Railway Sidings
Meopham
Kent DA13 0YS
United Kingdom
You can also pay in US dollars by sending payment to:
Esprit Records UK
9811 West Charleston Blvd #2-300
Las Vegas
NV 89117-7519
USA
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| out of stock items |
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Although some of our stock are unique items that we cannot order directly, our worldwide team of buyers may be able to locate a copy for you.
You can request a copy of an item and if it is out of stock you will be e-mailed if the item becomes available and given the option of purchasing it. There is no obligation to buy the item and nothing to pay if you no longer require it.
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| our delivery aims |
All credit card orders will be despatched within 48 hours if the complete order is in stock. Orders paid by cheque will normally be subject to up to a 7 day
delay to allow for bank clearance.
Items that we need to order from our suppliers take time to be despatched.
We will endeavour to keep the delay to a minimum wherever
possible, with the majority of orders being filled within 21 days, but on a few occasions it may be longer. You can keep up to date and track your orders by using the "
View Order Status" facility. You will be contacted in any event of extreme delay or if an item becomes unavailable.
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| what to do if things go wrong |
| We pride ourselves on knowing that any mistakes are few and far between, but if you are on the receiving end of a problem, please read the following… |
| damaged parcels and incorrectly shipped goods |
If you receive a damaged delivery or incorrect goods, don't worry...
Please contact us within 48 hours of receipt of the goods. We will discuss
the nature of the problem with you and decide the best way to solve it. If goods are damaged we will either ask you to retain them so that your local postal
service can inspect them or ask you to return the goods to us. If we ask you to return goods, please do so within 10 days.
It is imperative the goods are returned with the original packaging and returned by the same method they were despatched to you (i.e. recorded
delivery/registered post etc.). Please retain your proof of posting. We will of course refund your return postage costs up to the value of the despatched postage
costs unless instructed otherwise. Overseas customers should not return any damaged goods to us in the first instance, but await our instructions.
Please note the following:
Please don't return the whole order if only one item is incorrect/damaged.
All returns should be sent back marked for the attention sales department. You should also include details of returns agreement
(i.e. a copy of our email or a note of the person who authorised the return).
Any damaged items will be replaced as soon as possible. You can request a full refund or a credit note will be offered.
Any unauthorised returns may incur an administration charge. |
| lost parcels |
UK Customers: If your goods don't arrive within 14 days of despatch check View Order Status to confirm the goods have been despatched and that we have your address correct. If we can confirm the goods have been despatched then please contact your local sorting office, this is the most common location for missing parcels. You must allow 14 days for delivery of your package before we can make any claim with Royal Mail. If your package still has not arrived after 14 days, please contact sales@eil.com. If you are on email, we will email you a simple tickbox form to return back to us which we must receive before we can proceed with your claim. You will need to verify that the email address we are using belongs to you if the email address does not incorporate your full name. If you are not on email, we will post this form to you with a pre-paid envelope to return it promptly to us. Royal Mail will then process your claim and if they cannot locate your package we will, where possible, arrange to resend your order or offer a credit or refund.
Overseas customers: If your goods don't arrive within 28 days please contact us. Unfortunately the UK Postal Service will not investigate missing parcels until 28 days have elapsed since despatch. After confirming that the goods were mailed to the correct address, we will fill out the relevant claim form and ensure that this is followed up by our postal service. Depending on the nature of the enquiry we may have to wait for the post office to complete their investigation or we will send you replacements immediately. Alternatively you can choose to be refunded or credited.
Please note: in order for us to be able to process any returned goods you will need to quote the reference given or enclose a copy of the authorisation of return.
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| 100% satisfaction guarantee |
At eil.com we pride ourselves on our exceptional standard of customer service. Our personal guarantee to you is 100% satisfaction.
If you are not totally delighted with any order or the level of service you receive do not hesitate to contact any member of the eil.com team to discuss.
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